In today's ultra-competitive business climate, keeping the customers you have is often the difference between success and failure. CustomersFirst offers easy-to-use Web-based tools and expert consulting to gather and analyze your customers' feedback in order to improve customer retention and company profitability.
CustomersFirst brings bricks-and-mortar establishments to "clicks-and-mortar" mentality quickly, efficiently and cost effectively. By harnessing the power of the Internet to gather feedback, CustomersFirst positions your company as top of the industry in customer-focus and responsiveness.
To learn and understand what your customers are thinking, contact CustomersFirst today!
Meet the CustomersFirst Team
Bradley J. Van Dussen, Partner
Bradley brings a strong background in retail to CustomersFirst. He understands what it means to stand behind a counter and serve the customer, and what a difference good service can make.
When the Internet started making news, Bradley was in the midst of operating a sports promotions business named Shot Block Promotions, Inc. and he quickly saw an opportunity to use the Internet to deliver instant, honest feedback right to business owners.
His goal is to enable businesses to provide the kind of service that makes their customers come back to them again and again, regardless of price. He wants your customers to say, "I wouldn't consider going anywhere else because of their service."
Bradley grew up in Pittsford , New York and graduated with a degree in Economics from St. Lawrence University in Canton , NY . Sports of interest include football, soccer, lacrosse, tennis, downhill skiing, Frisbee and beach volleyball. He lives in Natick , Massachusetts with his wife and two children.
Bradley serves as CustomersFirst's president and customer service presenter.
Richard B. Cohen, Partner
Richard Cohen has been intrigued by customer feedback ever since he began his career in real estate in the late 1970's. He realized how important it is to retain customers and not lose them. In the business of commercial property management his customers are retail tenants. "Trying to get your customers to return is key," Richard maintains. "If you can figure out what your customer wants, you'll be able to keep them."
Richard currently serves as chief operations officer for CustomersFirst. He continues to sees the value in building relationships with customers every day. "In my real estate business," he says, "we communicate constantly with tenants and maintain the properties at a high level. This pays off with a very low vacancy rate. Building a relationship with our customer is good for the bottom line."
CustomersFirst provides a solid mechanism for customers to communicate their issues, good and bad. "Customer feedback is not always negative," Richard says. "You ought to know about the positive as well, and be able to respond to the person who is kind enough to give that feedback. There's good service happening every day out there. Employers need to know what their employees are doing, so they can pat that person on the back and reward them."
A Boston native, Richard is married with three children and lives in Newton , Massachusetts .
Antony Lazarus, Chief Technology Officer
As the Chief Technology Office of CustomersFirst, Antony brings over a decade of IT experience in Internet application and software development to the team.
Antony says, "I feel fortunate to be a part of this great venture called CustomersFirst, and to be an integral member of such a fantastic team. I am proud and happy to see the application benefit our Members. It is a good feeling to know we have helped, even in a small way."
Antony also believes life is best enjoyed with a light heart, an open mind and a twist of hard work for good measure. It is okay to step out and enjoy the sun now and then!
Antony graduated from the Royal Melbourne Institute of Technology and is also owner of [squarebracket] software . Although he grew up in Melbourne, Australia, he lived in Boston for 8 years. He has also lived for shorter periods in Tokyo and Bangkok, but is currently living with his wife in his hometown of Melbourne.